Oberoi Hotels and Resorts is committed to displaying the highest levels of conduct and service to its guests, manifested in our corporate Dharma.
Dharma

Fundamental Code of Conduct

We, as members of The OBEROI Group are committed to display through our behaviour and actions the following CONDUCT which applies to all aspects of our business:

  • CONDUCT which is of the highest ethical standards intellectual, financial & moral and reflects the highest levels of courtesy and consideration to others.
  • CONDUCT which builds and maintains teamwork, with mutual trust as the basis of all working relationship.
  • CONDUCT which puts the customer first, the Company second and the self last.
  • CONDUCT which exemplifies care for customer through anticipation of need, attention to detail, excellence, aesthetics and style and respect for privacy along with warmth and concern.
  • CONDUCT which demonstrates two way communication accepting constructive debate and dissent whilst acting fearlessly with conviction.
  • CONDUCT which demonstrates that people are our key asset, through respect for every employee, and leading from the front regarding performance achievement as well as individual development.
  • CONDUCT which at all times safeguards the safety, security, health and environment of guests, employees and the assets of the company.
  • CONDUCT which eschews the short-term quick fix for the long-term establishment of healthy precedent.